Terms of Service

1. Acceptance of Terms

Please read these Terms of Service ("Terms") carefully before using the Digital Family Home website (digitalfamilyhome.com) or application (collectively, the "Service") operated by Digital Family Home ("we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Eligibility

You must be at least 18 years old to create an account. By creating an account, you represent that:

• All information provided is accurate
• You have the legal capacity to enter into this agreement

You are responsible for all activity under your account.

3. Account Registration

You may register using:

• Email and password
• Supported OAuth providers (Google, Apple, Microsoft)

You are responsible for maintaining the confidentiality of your credentials. If your account includes multiple household members, you are responsible for all activity conducted under that subscription. Notify us immediately through our contact form if you suspect unauthorized access.

4. Subscription Plans & Billing

Plans

Digital Family Home offers a 14-day free trial and paid subscription tiers (Standard, Pro, and Ultimate). Pricing is displayed on our Pricing page and may change with at least 30 days' notice. Changes take effect at the start of your next billing cycle.

Billing & Auto-Renewal

Subscriptions are billed in advance on a monthly or annual basis and automatically renew unless canceled before the renewal date. By subscribing, you authorize recurring charges to your payment method. Payments are processed through third-party providers including:

• Stripe

Free Trial

• Begins on account registration
• No payment required to start
• Payment method required to continue

We may send reminders before the trial expires.

Payment Failures & Retry Logic

If a payment fails:

• We may retry the charge up to 8 times within a 2-week period
• You may receive notifications about payment failures and reminders to update your payment method

If payment remains unsuccessful:

• We may mark the subscription as incomplete
• If it remains unresolved after approximately 15 days, we may cancel the subscription

We may send invoice reminders:

• 2 days before due date
• On due date
• 7 days after due

If an invoice remains unpaid:

• After 30 days past due, we may cancel the subscription
• After 60 days past due, the invoice may remain outstanding without further service access

Cancellation

You may cancel at any time via your account settings. Cancellation takes effect at the end of the billing period. Access continues until that time.

Refund Policy

Except where required by law, all payments are non-refundable and no refunds or credits are issued for partial billing periods. If you believe you were charged in error, contact us through our contact form within 14 days.

Plan Limits

Each subscription plan includes specific limits related to features, storage, and household members. Exceeding limits may require upgrading.

5. Acceptable Use

You agree not to:

• Use the Service unlawfully
• Upload harmful, illegal, or infringing content
• Access systems without authorization
• Use bots, crawlers, or scraping tools
• Reverse engineer or replicate the Service
• Share login credentials outside your household
• Use AI features for harmful or illegal purposes
• Disrupt or interfere with platform performance

We may suspend or terminate accounts that violate these terms.

6. Your Content & Data

You retain full ownership of Your Content. You grant us a limited license to store, process, and deliver Your Content in order to operate and improve the Service. We do not sell your data or use it for marketing.

7. Third-Party Services

Digital Family Home uses third-party AI and integration services, including:

• Google
• Apple
• Microsoft
• Stripe
• Anthropic

Your use of those services is governed by their terms. We are not responsible for their availability or behavior.

8. AI Features

AI-generated outputs may contain errors and are for informational purposes only. You are responsible for reviewing outputs before use. We do not guarantee accuracy.

9. Intellectual Property

All Service content except user content is owned by Digital Family Home. You may not copy, distribute, or modify without permission.

10. Service Availability

We strive for uptime but do not guarantee uninterrupted access. We are not responsible for outages caused by hosting providers, internet failures, or third-party services.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES. TOTAL LIABILITY IS LIMITED TO THE AMOUNT PAID IN THE PRIOR 12 MONTHS OR $100 USD, WHICHEVER IS GREATER.

13. Indemnification

You agree to defend and indemnify Digital Family Home against claims arising from your use of the Service or your violation of these Terms.

14. Termination

Either party may terminate at any time. After termination, access ends immediately. Data is retained for up to 30 days, after which it may be permanently deleted.

15. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including natural disasters, infrastructure failures, or third-party outages.

16. Governing Law

These Terms are governed by the laws of the State of Maryland, United States.

17. Arbitration

All disputes will be resolved through binding arbitration rather than in court, except where prohibited by law. Arbitration will follow recognized rules (e.g., AAA).

18. Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or bring representative claims.

19. Changes to Terms

We may update these Terms. Material updates will be communicated at least 14 days in advance. Continued use constitutes acceptance.

20. Contact

Digital Family Home
Questions about these Terms? Send them through our contact form and we'll get back to you.