Privacy Policy

1. Introduction

Digital Family Home ("we," "us," or "our") operates the website digitalfamilyhome.com and the Digital Family Home application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Service.

This policy explains what data we collect and why. Using the Service means you're comfortable with these practices. If you have questions, Section 13 tells you how to reach us.

2. Information We Collect

Account & Profile Information

When you create an account, we collect:

• Name and email address
• Password (stored as a secure hash, never in plain text)
• If you use OAuth (Google, Apple, Microsoft): name and email from that provider

Household & Family Data

You may voluntarily provide information about your household, including:

• Calendar events and schedules
• Budget, transactions, and paycheck data
• Health records and medical information
• Documents and uploaded files
• School, chores, goals, and emergency contacts
• Vehicle, pet, and home maintenance records
• Inventory and meal plans
• Messages between household members
• Voice notes and voice input, when you choose to use voice features (processed for transcription and AI responses)

Financial Account Data

If you connect a bank account through Stripe Financial Connections, we receive read-only access to account and transaction data provided by Stripe. We do not store your banking credentials.

Usage & Technical Data

We automatically collect IP addresses, browser and device type, and usage logs to keep the app stable and safe and to diagnose errors. We also use Google Analytics, loaded through Google Tag Manager, to understand how visitors find and use the Service. This relies on cookies and similar technologies that collect usage data such as pages visited and interactions. See our Cookie Policy for details and how to control these technologies.

Communications

If you contact us by email or through the app, we keep your message so we can respond to it.

3. How We Use Your Information

• To create and manage your account and household
• To provide, maintain, and improve Service features
• To process subscription payments via Stripe
• To send transactional emails (confirmations, receipts, billing reminders)
• With your consent, to send product updates, new feature announcements, and household tips from Mastering Your Home. You can unsubscribe anytime with one click.
• To power AI-assisted features using Anthropic Claude, based only on data you grant access to
• To sync with Google Calendar or Microsoft Outlook when you connect those integrations
• To detect, prevent, and respond to fraud or security incidents
• To comply with applicable legal obligations

We do not sell your personal data. We do not use anything inside your household account, your finances, your family's records or your documents for advertising. If you accept marketing cookies on our public website, the ad measurement tags of Meta, Google Ads (for our YouTube ads), LinkedIn and Reddit report your visit to that company so we can measure whether our advertising works, and each may use that to show you our ads. That is limited to the public site and to visitors who opt in.

4. Third-Party Services

We only share what each provider needs to do its specific job:

• AWS: file storage and transactional email delivery
• Stripe: payment processing and financial account connections
• Google: OAuth sign-in, calendar sync, and contact imports
• Google Analytics & Tag Manager: usage analytics to measure and improve the Service (public website only, and only with your consent)
• Google Firebase Crashlytics: crash reports from the iPhone and Android apps (device model, system version, app version and where in the app the crash happened), so we can fix what broke. Nothing from your household's records is included, and it is off if you turn off Product usage analytics
• Meta, Google Ads, LinkedIn and Reddit: advertising measurement on our public website, and only if you accept marketing cookies
• Apple: OAuth sign-in
• Microsoft: OAuth sign-in, calendar sync, and contact imports
• Anthropic (Claude): AI assistant features (permission-controlled)

Each provider's use of your data is governed by their own privacy policy.

5. Google User Data and Limited Use

Digital Family Home's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.

We request these Google permissions, and only these:

• profile, email: to identify you when you sign in with Google
• calendar.events: to read and write events on the calendar you choose to connect
• contacts.readonly: to import the contacts you choose to import

Our AI assistant runs on Anthropic's Claude models through Anthropic's commercial API. When you ask it something that involves your calendar or your contacts, that content may be sent to Anthropic to answer your request. Anthropic's commercial terms prohibit training their models on it.

We do not use Google user data, whether raw, aggregated or derived, to create, train or improve any generalized or foundational artificial intelligence or machine learning model. We do not transfer Google user data to anyone for that purpose, and we do not sell it.

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, access ends immediately and your data is archived for 90 days so it can be restored at your request. After 90 days it is permanently deleted, except where retention is required by law.

7. When We Share Your Information

We do not monitor, scan, or review your household's content, and we do not voluntarily disclose it to anyone. We disclose account information, records, or content in four circumstances only: where required by valid legal process such as a subpoena, court order, or search warrant, and where the law allows we will make reasonable efforts to notify you first so you may seek protective relief; where we believe in good faith that an emergency involving danger of death or serious physical injury requires disclosure without delay; where federal law requires us to report apparent child sexual abuse material to the National Center for Missing and Exploited Children; and where a valid preservation request or litigation hold requires us to retain specified records, which preserves data without disclosing it. Full detail is in section 12 of the Terms of Service, and guidance for law enforcement is published at digitalfamilyhome.com/legal/law-enforcement.

8. Security

We protect your data with TLS encryption in transit, encryption at rest for sensitive data, secure password hashing, and role-based access controls. No system is completely secure. If you think your account has been compromised, contact us right away through our contact form. We take security reports seriously and respond quickly.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)

To exercise any of these rights, submit a request through our contact form. We will respond within 30 days.

10. Children's Privacy

The primary account holder must be at least 18 years old. Digital Family Home supports child (minor) accounts created by a parent or guardian within an existing household.

For minor accounts:

• Access requires a household-specific PIN, not an email/password
• Financial features, document storage, and AI tools are restricted by default
• The parent or guardian manages the minor's account and can remove it at any time
• We do not knowingly collect personal data from children under 13 outside of this supervised household account structure

If you believe a child under 13 has provided personal data without appropriate parental consent, contact us through our contact form and we will promptly delete it.

11. Cookies

We use strictly necessary cookies for authentication and session management. We also use optional analytics cookies (Google Analytics, through Google Tag Manager) and optional marketing cookies (ad measurement tags from Meta, Google Ads (for our YouTube ads), LinkedIn and Reddit, which measure whether our advertising works). Both optional categories are off until you accept them, and they are asked for separately. For full details on each cookie and how to control them, see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

13. Contact Us

Questions about this Privacy Policy? Send them to Digital Family Home through our contact form. We respond within 2 business days.