Subscription & billing policy

Digital Family Home is a subscription-based service that gives your household one system to run everything. This page explains how billing, trials, and subscriptions work.

1. Free trial

We offer a 14-day free trial so you can explore the platform and begin building your home system.

• No payment is required to start the trial
• You can cancel at any time during the trial

To keep using Digital Family Home after your trial ends, you'll need to select a paid plan. If you don't subscribe, your access may be limited or paused at the end of the trial.

2. Subscriptions

Digital Family Home offers paid plans billed:

• Monthly
• Annually

Your subscription gives you access to features and capacity based on your selected plan.

3. Auto-renewal

All subscriptions automatically renew at the end of each billing period unless canceled.

• Monthly plans renew every month
• Annual plans renew every year

By subscribing, you authorize us to charge your selected payment method on a recurring basis.

4. Billing & payments

• Payments are processed securely through third-party providers (such as Stripe)
• You will be charged at the beginning of each billing cycle
• Pricing is displayed clearly before you subscribe

You are responsible for maintaining valid payment information on your account.

5. Failed payments

If a payment fails:

• We may retry the charge up to 8 times within a 14-day period
• You may receive email or in-app notifications requesting you to update your payment method

If payment is not successfully completed:

• After approximately 15 days, your subscription may be canceled
• After 30 days past due, access to Digital Family Home may be removed
• Outstanding invoices may remain due even after cancellation

6. Billing notifications

You may receive reminders related to billing, including:

• Before a payment is due
• When a payment is due
• After a failed payment attempt

These notifications help ensure uninterrupted access to Digital Family Home.

7. Cancellation

You can cancel your subscription at any time through your account settings.

• Cancellation takes effect at the end of your current billing period
• You will retain access until that time

You can manage your subscription directly within your account.

8. Refunds

• All payments are non-refundable
• We don't provide refunds or credits for partial billing periods
• Where required by law, exceptions apply

If you believe you were charged in error, please contact us within 14 days through our contact form.

9. Plan limits

Each plan includes specific limits for:

• Features
• Storage
• Household members

If you exceed your plan limits, you may be prompted to upgrade.

10. Plan changes (upgrades & downgrades)

You can change your plan at any time:

• Upgrades take effect immediately; we charge the prorated difference for the rest of your billing period
• Downgrades take effect at the start of your next billing cycle, and we'll apply a credit to your next bill

You'll see the full details before you confirm any change.

11. Pricing changes

If we ever update our pricing, we'll let you know well in advance.

• You'll receive at least 30 days' notice before any change takes effect
• Updates apply at your next billing cycle. You'll never be charged a new rate mid-cycle

12. Support

If you have questions about your subscription:

• Use the Help Center or Support Ticket system within your account
• Or contact us through our contact form

We respond to billing questions within 1–2 business days.