Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Digital Family Home website (digitalfamilyhome.com) or application (collectively, the "Service") operated by Digital Family Home ("we," "us," or "our"). By accessing or using the Service you agree to be bound by these Terms. If you disagree, do not use the Service.

1. Eligibility

You must be at least 18 years old to create an account. By creating an account you represent that all information you provide is accurate and that you have the legal capacity to enter into these Terms. You are responsible for all activity that occurs under your account.

2. Account Registration

You may register with an email and password or via supported OAuth providers (Google, Apple, Microsoft). You are responsible for keeping your credentials confidential. Notify us immediately at hello@digitalfamilyhome.com if you suspect unauthorized access to your account.

3. Subscription Plans & Billing

Plans

Digital Family Home offers a free 14-day trial followed by paid subscription tiers (Standard, Pro, and Ultimate). Current pricing is displayed on our Pricing page and may change with at least 30 days' notice to existing subscribers.

Billing

Subscriptions are billed in advance on a monthly or annual basis. Payments are processed by Stripe. By providing payment information you authorise Stripe to charge your payment method on the applicable billing cycle.

Free Trial

Your 14-day free trial begins on the date you register. No credit card is required to start; a payment method is required to continue service after the trial ends. We will send a reminder before the trial expires.

Cancellation & Refunds

You may cancel your subscription at any time from your account Settings page. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not provide prorated refunds for partial billing periods. If you believe you were charged in error, contact hello@digitalfamilyhome.com within 14 days of the charge.

Feature Limits by Plan

Each plan grants a specific set of features, storage limits, and household member allowances as described on the Pricing page. Exceeding the limits of your plan may require an upgrade.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Upload, transmit, or store content that is defamatory, obscene, or infringes any third-party intellectual property rights
• Attempt to gain unauthorized access to other users' data, backend systems, or infrastructure
• Use automated scripts, bots, or crawlers to scrape or abuse the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Share your account credentials with persons outside your household
• Use the AI assistant features to generate content that is harmful, harassing, or illegal

We reserve the right to suspend or terminate accounts that violate this section without prior notice.

5. Your Content & Data Ownership

You retain full ownership of all content, data, and files you upload or create in the Service ("Your Content"). By using the Service you grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, transmit, and process Your Content solely to provide and improve the Service.

We do not claim any ownership over Your Content and will never sell, rent, or share it with third parties for marketing purposes.

6. Third-Party Integrations

The Service integrates with third-party services including Google, Apple, Microsoft, Stripe, and Anthropic. Your use of those integrations is also subject to the respective provider's terms of service. We are not responsible for the availability, accuracy, or practices of any third-party service.

7. AI-Powered Features

Certain features use Anthropic's Claude API to generate suggestions, summaries, and draft messages. AI-generated content is provided for convenience only and may contain errors. You are solely responsible for reviewing, editing, and verifying any AI-generated output before acting on it. We do not warrant the accuracy or fitness of AI responses for any particular purpose.

8. Intellectual Property

All software, design, trademarks, logos, and content in the Service (excluding Your Content) are the exclusive property of Digital Family Home and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Service Availability

We strive for high availability but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance with advance notice where practicable. We are not liable for downtime caused by events outside our reasonable control, including infrastructure outages by AWS, Stripe, or other providers.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DIGITAL FAMILY HOME AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.

12. Indemnification

You agree to indemnify and hold harmless Digital Family Home from any claims, damages, or expenses (including reasonable attorney's fees) arising out of your violation of these Terms, your use of the Service, or your infringement of any third-party rights.

13. Termination

Either party may terminate this agreement at any time. Upon termination, your right to access the Service ceases immediately. We will retain Your Content for 30 days following termination so you may export it; after that period it will be deleted in accordance with our Privacy Policy.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction therein.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

16. Contact Us

Questions about these Terms should be directed to:
Digital Family Home
Email: hello@digitalfamilyhome.com