Legal
Privacy Policy
Digital Family Home ("we," "us," or "our") operates the website digitalfamilyhome.com and the Digital Family Home application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using the Service you agree to the practices described here.
1. Information We Collect
Account & Profile Information
When you register we collect your name, email address, and password (stored as a salted hash). If you sign in via Google, Apple, or Microsoft OAuth, we receive the name and email provided by that provider.
Household & Family Data
You may voluntarily add information about your household and family members, including:
- Calendar events and scheduling information
- Budget categories, transactions, and paycheck details
- Health records, medical contacts, and insurance information
- Documents, identification files, and legal records uploaded to the Service
- Vehicle details, home maintenance records, and pet information
- School assignments, chores, goals, and emergency contacts
- Pantry inventory and grocery lists
- Private and group messages between household members
Financial Account Data (Stripe Financial Connections)
If you connect a bank or financial account through Stripe Financial Connections, we receive read-only access to account balances and transaction data provided by Stripe. We do not store your banking credentials. Data is governed by Stripe's Privacy Policy.
File Uploads
Files you upload (documents, images, attachments) are stored in Amazon Web Services (AWS) S3 in encrypted form. Access is controlled by AWS Identity and Access Management (IAM) policies.
Usage & Technical Data
We automatically collect IP addresses, browser type, operating system, referring URLs, and Service usage logs for security monitoring and error diagnosis. We do not use third-party analytics trackers.
Communications
If you use our contact form or send an email to hello@digitalfamilyhome.com, we retain the content of that message to respond to your inquiry.
2. How We Use Your Information
- To create and manage your account and household
- To provide, maintain, and improve the Service features
- To process subscription payments via Stripe
- To send transactional emails (account confirmations, password resets, billing receipts) via AWS Simple Email Service (SES)
- To power AI-assisted features using Anthropic Claude — prompts are constructed from data you explicitly grant access to under your AI Privacy Controls settings
- To sync calendars with Google Calendar or Microsoft Outlook when you connect those integrations
- To detect, prevent, and respond to fraud or security incidents
- To comply with applicable legal obligations
We do not sell your personal data to third parties. We do not use your personal data for targeted advertising.
3. Third-Party Services
We share data with the following categories of service providers only to the extent necessary to operate the Service:
| Provider | Purpose |
|---|---|
| AWS (S3, SES) | File storage; transactional email delivery |
| Stripe | Payment processing; Financial Connections |
| OAuth sign-in; calendar sync; contact imports | |
| Apple | OAuth sign-in |
| Microsoft | OAuth sign-in; calendar sync; contact imports |
| Anthropic (Claude) | AI assistant features (permission-controlled) |
| AWS ElastiCache / Valkey | Real-time session coordination (Redis-compatible) |
4. Data Retention
We retain your data for as long as your account is active. If you delete your account, we remove or anonymise your personal data within 30 days, except where we are required to retain it for legal or compliance purposes (e.g., billing records for up to 7 years).
5. Security
We implement industry-standard technical and organisational measures to protect your data, including TLS encryption in transit, AES-256 encryption at rest for sensitive fields (financial keys, calendar tokens), bcrypt password hashing, and role-based access controls. No system is 100% secure; if you believe your account has been compromised, contact us immediately.
6. Your Rights
Depending on your jurisdiction you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Object to or restrict certain processing activities
- Data portability (receive your data in a structured format)
To exercise any of these rights, email us at hello@digitalfamilyhome.com. We will respond within 30 days.
7. Children's Privacy
The Service is not directed to children under 13. Household members designated as minors within the app have restricted access to financial and document features. If you believe a child under 13 has provided personal data without parental consent, contact us and we will delete it promptly.
8. Cookies
We use a small number of strictly necessary cookies for authentication and payment security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or an in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
10. Contact Us
Questions or requests regarding this Privacy Policy should be directed to:
Digital Family Home
Email: hello@digitalfamilyhome.com